Complaint Handling & Assessment
We receive and review player complaints in a structured and impartial manner. Each case is assessed based on evidence, operator policies and regulatory standards.
ADR Services for Online Gaming & eGaming Operators
ABC-ADR provides independent, compliant and efficient Alternative Dispute Resolution services for online gaming operators, platforms and licensing jurisdictions.
Dispute resolution services
Our services are designed to meet regulatory requirements while ensuring fair, transparent and timely resolution of player disputes.
What is ADR in Online Gaming?
Alternative Dispute Resolution (ADR) is a structured process used to resolve disputes between players and gaming operators without the need for court proceedings.
For licensed operators, ADR is often a regulatory requirement, particularly in jurisdictions such as Curaçao and other eGaming frameworks. It ensures:
- Fair handling of player complaints
- Independent review of disputes
- Transparent and accountable processes
ADR protects both the operator and the player, while strengthening trust and compliance.
Our ADR Services
We provide a full suite of ADR solutions tailored specifically for the online gaming industry:
Independent Adjudication
We provide a fair and independent decision based on the facts of the case, applicable terms and regulatory expectations.
Dispute Resolution Reporting
We provide structured reporting and documentation to support compliance requirements and regulatory audits.
ADR Services for Curaçao & International Operators
ABC ADR supports operators licensed in Curaçao and other international jurisdictions by providing compliant dispute resolution frameworks aligned with licensing expectations.
Our services help operators:
- Meet ADR licensing requirements
- Reduce regulatory risk
- Improve player trust and retention
- Demonstrate transparency and fairness
Why Choose ABC ADR
Independent & Impartial
We operate as a neutral third party, ensuring all decisions are fair and unbiased.
Industry-Specific Expertise
We specialise in online gaming and understand the operational, legal and regulatory landscape.
Efficient Resolution
Our processes are designed to resolve disputes quickly and effectively, reducing operational burden.
Regulatory Alignment
Our ADR framework aligns with evolving gaming compliance standards and licensing expectations.
How our ADR service works
1. Complaint Submission
A player submits a dispute through our platform.
2. Completion Review
We assess the case for admissibility.
3. Initial Review
We request and assess relevant information from both parties.
4. Adjudication
Our independent adjudicators issue an independent decision.
5. Resolution & Reporting
The outcome is documented and shared with all parties.
Benefits for Gaming Operators
- Strengthens compliance with licensing bodies
- Reduces legal exposure and escalation
- Enhances brand trust and credibility
- Improves dispute resolution efficiency
- Provides structured audit trail for regulators