Protecting Players. Preserving the Game.
We create safer gaming environments through structured mediation and arbitration designed specifically for online platforms and esports ecosystems.
Assess the complaint
We verify that the issue meets ADR criteria in the relevant jurisdiction and that all information is complete. Our checklist helps players present their concerns clearly. As a neutral body, we ensure the complaint falls within scope and has the essential elements for fair review.
Learn MoreBalanced Views
We engage with both, the player and the operator to gather facts and context. Using the submitted form and supporting documents, we investigate from both sides without bias. This step ensures a balanced understanding of the dispute.
Learn MoreConclude Fairly
We propose or issue a resolution in line with regulation and fairness. We deliver a clear, reasoned outcome based on facts, contractual terms, and licensing standards, all within a timely, independent process.
Learn More3750
Claims Closed
149
Countries Served
5
Jurisdictions
6494
Hours Spent on Cases
Get In Touch
If you would like to learn more about our services, request further information, or schedule a meeting, please contact us using the details below or submit an enquiry through the portal. Our team will respond to your request promptly.