Is ADR mandatory for gaming operators?
In many jurisdictions, including Curaçao and Anjouan, ADR is a requirement for licensing and ongoing compliance.
Protecting Players. Preserving the Game.
ABC-ADR provides independent gaming dispute resolution for players, operators, online platforms, and esports ecosystems through structured mediation and alternative dispute resolution.
Now Licensed
In Curacao
How ABC-ADR resolves gaming disputes
Our process is designed to help players and operators move from complaint intake to a fair, documented outcome through a clear ADR framework.
Assess the complaint
We verify that the issue meets ADR criteria in the relevant jurisdiction and that all information is complete. Our checklist helps players present their concerns clearly. As a neutral body, we ensure the complaint falls within scope and has the essential elements for fair review.
Submit a complaintBalanced Views
We engage with both, the player and the operator to gather facts and context. Using the submitted form and supporting documents, we investigate from both sides without bias. This step ensures a balanced understanding of the dispute.
View ADR servicesConclude Fairly
We propose or issue a resolution in line with regulation and fairness. We deliver a clear, reasoned outcome based on facts, contractual terms, and licensing standards, all within a timely, independent process.
Read our procedureABC-ADR by the numbers
3750
Claims Closed
149
Countries Served
5
Jurisdictions
6494
Hours Spent on Cases
Frequently asked questions
Are you licensed in Curacao to carry out ADR services?
Yes, we are currently licensed in Curacao to carry out ADR services to CGA licensed B2C operators. Active ADRs are published on the Curaçao Gaming Authority website.
How long does the ADR process take?
Most disputes are resolved within a 90 day structured timeframe depending on complexity and cooperation of parties.
Are ADR decisions binding?
ADR decisions are generally binding on the operator, whereas the player has a right to judicial recourse.
Can the operator lodge an ADR case?
No. Only players can lodge a complaint to ABC-ADR.
Does the player bear any costs?
No, ADR proceedings are free of charge to the player.
What are the exact timelines and rules for the ADR process?
Kindly review our Rules of Procedure for the exact timelines and process rules.
Get In Touch
If you would like to learn more about our services, request further information, or schedule a meeting, please contact us using the details below or submit an enquiry through the portal. Our team will respond to your request promptly.
Looking for help with a gaming complaint, ADR compliance, or independent dispute resolution support? Use the contact details below or visit our services page for more information.